Order / Shipping Policies

Any orders received Monday – Wednesday by 9am will ship same day and arrive in 2 days.
Any orders received Wednesday after 9am – Sunday will ship following Monday and arrive in 2 days.

*Product must be placed in a refrigerator the same day it arrives, our product is heat sensitive & can spoil if left outside for an extended period of time. We recommend immediately refrigerating the product, if that is not possible, refrigerate it between 1 & 2 hours of delivery.

Expedited Day Shipping is included in the price listed.

All orders are shipped Expedited mail. Natalie’s is truly a fresh product, in order to ensure that our customers receive the freshest juice we require a shorter transit time.

No, all orders are shipped Expedited.

No signature is required to receive your delivery.

The carrier used for all of Natalie’s shipments is UPS.

Please contact us at orders@oijc.com should you decide to refuse your order. Please include your order number in the subject of the e-mail.

Natalie’s is truly a fresh product & must be kept cold at all times. In the unlikely event your juice is spoiled due to heat exposure during transit, please e-mail us at orders@oijc.com within 24 hours of delivery.
PHONE SUBMISSIONS WILL NOT BE ACCEPTED.
Please include the following:

-Your order number in the subject of the e-mail.
-Pictures of the bottles as well as the box
-Pictures of the front bottle codes located above the front label

*If we are not notified within 24 hours we will not replace or offer a refund for your order.

No, we are unable to deliver to a PO Box.

We do not accept refunds or returns. We will only refund E-commerce orders for damaged or spoiled products. We want you to be fully satisfied with your purchase. In the unlikely event that you are dissatisfied, please email us at orders@oijc.com with any questions or concerns. Please include your order number in the subject of the e-mail.

In the unlikely event that your package arrives damaged, please email us at orders@oijc.com.
Please include the following:
-Your order number in the subject of the e-mail.
-Pictures of the bottles as well as the box
-Pictures of the front bottle codes located above the front label

In the unlikely event that your package does not arrive, please email us at orders@oijc.com. Please include your order number in the subject of the e-mail.

Any cancelations or changes to your order must be received within 3 hours of placing the order. Please email us at orders@oijc.com with any cancelations or changes. Please include your order number in the subject of the e-mail.

No, we do not ship internationally. However, please sign up for our email list to stay informed on all Natalie’s news:
https://bit.ly/2IGnXMl

Almost! We ship to 48 states in the Continental US. This does not include Alaska, Hawaii & Puerto Rico.

We want you to be fully satisfied with your purchase. In the unlikely event that you are dissatisfied, please email us at orders@oijc.com with any questions or concerns. Please include your order number in the subject of the e-mail. We evaluate each case individually.

Order numbers can be found on your order confirmation e-mail sent to you moments after purchase.

Once your order is on its way, you will receive a shipping notification via email. Should you have difficulty finding this notification, please email us at orders@oijc.com and we will be happy to assist.

No, not at this time.

Yes, please stay informed by signing up for our e-mail blast!
https://oijc.us19.list-manage.com/subscribe?u=43e8bd7597d714d338cfb7827&id=43e60a4fcc

Yes, please visit our find a store page to locate a store near you.

orchidislandjuice.com/where-to-buy

We accept American Express, Discover Card, MasterCard & Visa.

Your orders & personal information are secure. Our site uses the industry-standard Secure Sockets Layer (SSL) technology to encrypt & protect your information as it travels across the Internet.

We use cookies to help improve your shopping experience. We never use cookies to store confidential information like passwords or credit card information. Please note: you must have "Cookies" enabled to use the shopping features on this site.

The juice is shipped in a styrofoam cooler box with frozen ice packs. The ice packs only stay frozen for a short amount of time between 24-48 hours if kept cold.